Customer Reviews

We could tell you how great we are, but our customers do it better. Here's what they have to say:

Taurin C, Mark B and Carlos C from George Brazil Air Conditioning & Heating installed a new air conditioning system in July, here in the Phoenix area.  They worked extremely hard installing our new system.  They were efficient, polite and answered all of questions.  Simply put, they were tremendous.  We are in awe of their expertise.  We recommend Taurin, Mark, and Carlos for a new air conditioning system installation.  The best part about this experience is the outside unit is so quiet!  Thank you so much for the high quality of work you did for us.
- Mary T. - Peoria, AZ (Yelp)

We had the HVAC unit in our home replaced with a new unit we purchased through George Brazil. Otis and Hiram were the technicians who performed the install.  They both worked very hard and did a great job making sure everything was done right and woking properly. They were polite, courteous and knowledgeable and truly lived up to the company's reputation for quality service.
- Tracey F. - Gilbert, AZ (Yelp)

Joe P. came to our home to explain what is involved in purchasing a new Air Conditioner for our home.  I appreciated Joe's patience to answer questions and provide a clear understanding of all that is involved in replacing our current unit.  I was very impressed with Joe's integrity and attention to detail.
- Michelle K. - Phoenix, AZ (Yelp)

I have been a customer for several years and I plan to continue my loyalty. I became a customer after watching a segment of NBC investigative reporting. Out of the five valley AC companies they tested for honesty, the George Brazil repairman was the only one that was completely honest with the customer. I believe in ethics and great customer service, I have found both qualities and more in Brandon W. A company is known by the people representing them. He is professional, informative, and his customer service is outstanding!!
- Ruth C. (Facebook)

Excellent customer service from start to finish. We spoke to  Chris this morning who was the CSR and he made sure that a tech would come out to check our unit today, although they were extremely busy.  Chris was extremely professional and polite.  Rose M. Was the tech and she gave us a courtesy call to let us know she was in route.   Rose was AMAZING!!!  She was professional, efficient and knowledgeable.  Rose examined our AC unit and determined the problem immediately.  I HIGHLY recommend this company because of their professionalism and quick service from start to finish!  My family including my 3 granddogs will be sleeping comfortably tonight.  Thank You!
- Diana V. - Phoenix, AZ (Yelp)

Our AC went out Monday night. Wednesday morning Camilo A and Rhino F were at our home on time and worked all day installing a new air conditioner. They were very professional, friendly, clean, and worked hard until the job was done. They laid down carpet and drop clothes in the areas of the house in which they would be walking, and at the end of the day, vacuumed the areas in which they worked. Camilo went over the paperwork and explained everything to our satisfaction. This is the second time we've used George Brazil and if we are in need of further AC service, they will be the first company we call. Thank you Camilo and Rhino! Your work was greatly appreciated!
- Liz L. (Facebook)

Sherwin, Alexandro and Joe were a great team for George Brazil.  I shopped around for the best deal, but with a strong emphasis on quality, reputation and WARRANTY... and this company hit the mark for all of them.  The installers were on time and friendly, making sure to answer all of my question before they left.  I would definitely recommend this company to a friend.  Thank you.
- Chris K. - Phoenix, AZ (Yelp)

Over the years George Brazil (GB) never fails to come through for me. Came home from work and ran into neighbor who said his AC was down, I told him to get on the line to GB and see if they could get someone out. I wished him luck and went inside thinking I am sure glad that's not me, but wouldn't you know mine was out too! I ran back over to the neighbors to see if they got a response and turns out GB had them on the list. I than called my salesman Joe (7pm by now) to see if he could arrange the tech to stop by after the call next door. He said "I'll call you right back", and 5 min later he had me on the list also..Amazing service. After taking care of my neighbors, Jason G. Showed up at 10:30pm and I was so happy to see him. I asked him how long he'd been working that day and he said since early in the morning. Turns out I had a simple fix and he had me up and running in 10 minutes. I would recommend this company to anyone and this is the second time in 2 years they have really come through for me. (See my review from 2014)...thanks GB for having such great employees that really enjoy going out of their way to help your customers!
- Rich H. - Phoenix, AZ (Yelp)

Awesome service! AC went out Saturday morning and CJ Frankenstein-ed our old AC to hopefully make it until Monday! They showed up on time and they got the new AC working just before 2:30pm. Ferris was first on the scene and walked me through the process until the end! Top quality! Love you Kurt Warner! Thank you for promoting them! Best experience ever! They were knowledgeable and professional! Great quality product!! We bought a York and what a big difference!! So happy!!
- Rhonda R. (Facebook)

Michelle did a wonderful job when our Air Conditioning failed. She got it working again and gave a fair bid for new system and was able to schedule a Saturday installation for the next week. Elijah and Vince did a great job with the install. All three of them deserve raises.
- Tom C. (Facebook)

Geo. Brazil is very professional & competitive in pricing. Needed new a/c system & pleased with incentives & financing options. Install team was considerate & careful. Mick C. was excellent. VERY PLEASED!
- Debbie N. (Facebook)

This is the second time that I have called George Brazil for my AC unit,  actually I have 2 units have a problem with one a few years back and a tech came out, he was great. Fast forward to this year the other unit went out, I called again and they sent another great technician Manny D, he did a wonderful job and didn't try to get over on me. I love George Brazil thank you!
- Shawn H. - Avondale, AZ (Yelp)

My residential Heat Pump was not cooling. I called George Brazil for Warranty Service and was scheduled the same day! Service Technician was Mike F. Mike was polite & professional! He was thorough and efficient! He diagnosed the problem and was able to get me temporary cooling until a part he ordered comes in. He advised me that if the unit quits cooling, call & someone would come out to get it cooling again until the part arrives. Thank You Mike - Great Job!
- Brad T. (Facebook)

I had my grandma’s AC unit checked out today and Rusty E. Was absolutely wonderful! Not only was he patient and kind with her, he went above and beyond to get the temp and the vents blowing just the way she wanted/needs!! Highly recommend George Brazil and Rusty!
- Stacy L. (Facebook)

I was in a real bind with people coming over in the evening and no AC. But the good people at George Brazil sent me an excellent representative in Manny to fix my Air Conditioner and save the day! Manny was courteous, efficient and empathetic to my situation and got to the heart of the problem very quickly. I will be sure to call on George Brazil again and ask for Manny. Thank you!
- Javier O. (Facebook)

I have used George Brazil for my air conditioning and heating needs since 2009. I have been very happy with their service and repair work. I recently needed service and Brandon W came to my rescue. He was professional and very thorough. After he examined my a/c unit he took his time to explain what I needed cleaned and repaired. He gave me several options and worked with me to get my a/c working efficiently within the funds I had available. I am so impressed with Brandon I plan on requesting his services from now on. It is employees like Brandon that make George Brazil Company the place to go for your air conditioner and heating needs.
- Rick H. Sr. (Facebook)

I woke up on Saturday morning and my house felt rather warm. The thermostat is set at 76 yet the temperature read at 78. I fiddled with the thermostat and an hour later it still read the same. I called a company I had used before and they could get to me 'some time next week'! Well that wasn't going to work so then I called George Brazil. The answering service said a tech could be at my house in1-3 hours! I happily accepted and about an hour later I get a call from the office. She just wanted to let me know that the tech was finishing up a job and will be calling me shortly to let me know when he would be out. Sure enough about 15 min later I got a call from Mykel and he would be at my house within 10-15 minutes. He showed up shortly after that and identified the problem (bad compressor), gave me the price and replaced the part all within about 15 minutes! My AC unit then worked awesome and George Brazil now has a customer for life! Thanks so much!
- Karen S. - Queen Creek, AZ (Yelp)


Manny is very efficient and helpful. He tried very hard to resurrect my old air conditioner. He assisted me with financial paperwork questions. He's a great guy!
—Kathryn M.

Michelle did her job, presented her findings to me in a concise manner and even made friends with my dog. I am very satisfied with George Brazil and their Service Pro that came to my house today. I will call George Brazil for future checks and repairs on my AC/heating unit.
—Cheryl A.

We've used this company since 2010 and have nothing but good to say about every experience we've had with them. Starting with the initial installation through numerous (routine maintenance) service calls, the work has always been done quickly and correctly, and the appointment times have always been honored exactly. I can't think of any other service work of any type we've had where the service person first put down a red carpet, and then donned plastic booties before entering--we don't even do that, and it's our home! "Service Pro" Tom was exceptional, and we'd highly recommend him to anyone. We especially appreciated some tips he gave us, which might decrease what dust we find in the house, increase the life of our unit, and just generally improve the quality of our heat pump's operation. Thank you George Brazil!
—Stan D.

Rose gave us outstanding service in attempting to repair our old unit and then purchasing a new unit. We were out of state at the time and she made sure that every detail was taken care of. Brandon and Chuck efficiently installed our new heat pump taking great care not to cause any damage to our home interior. When we returned home, we were gladdened to find that all was as we had left it. Rose has since helped us understand all the ins and outs of the new programmable thermostat. I gladly recommend George Brazil. They have done all they said they would do at the cost they estimated. I couldn't ask for better service.
—The Bentons

Your service pro Oner did the annual fall maintenance service on our York unit yesterday. I can't say enough about his professionalism. He was and is pleasant, personable, knowledgeable, and customer oriented. It is gratifying to see such traits in him, which seem to be lacking in so many trades nowadays. Thank you Oner and George Brazil!
—John M.

Very satisfied with the service I received from George Brazil Air Conditioning and Heating. The person who sold me the unit was knowledgeable and not high pressure. The three gentlemen who installed the unit were efficient, courteous, friendly, careful in protecting my carpet, etc. when doing the ductwork and were excellent in cleaning upon finishing the project. Very good people to have employed!!
—Anita T.

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